Terms & Conditions of Sales
I. GENERAL CONDITIONS OF SALE OF THE ESTABLISHMENT
1. RECOGNITION BY THE GENERAL COMMISSION FOR TOURISM
The lessor certifies that the rented property complies with the provisions of the Walloon Tourism Code of April 1, 2010.
2. TERMS OF CONCLUSION OF THIS CONTRACT
The reservation becomes effective and constitutes a rental contract once the customer has sent the owner a deposit of 30% of the price of the stay with a minimum of €200 to the account BE18 1431 0841 3365 within a maximum of 3 days following the date of receipt of this document.
The price of the stay does not include the rental deposit (see point 5).
The balance is due 14 days before the start of the rental period, with the exception of late bookings, in which case the total rental amount will be paid upon confirmation of the booking by the lessor to account BE18 1431 0841 3365.
If the lessor does not receive the deposit or the balance within the time limit, he may cancel the rental by registered letter or email within 2 days following the date scheduled for payment of the deposit or the balance.
The lessor has chosen stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com.
There may be a refusal of the payment card for several reasons: stolen card, blocked card, limit reached, data entry error, etc.
In the event of a problem, the customer must contact their bank on the one hand, and La Geonelle on the other hand to confirm their reservation and their payment method.
3. USE OF RENTED PROPERTY
The tenant uses the rented property in accordance with its intended purpose and as a good father. He is required to respect the maximum capacity provided. Any breach of this clause may result in the immediate termination of this contract, at the tenant's expense, the rental amount remaining definitively acquired by the lessor.
4. ANIMALS
Animals are not allowed.
5. CAUTION
A deposit, the amount of which is set at €500.00 (five hundred euros), is paid to the lessor no later than 7 days before taking possession of the accommodation on the account BE18 1431 0841 3365.
The deposit is intended to cover all debts that the tenant may still owe to the lessor upon return of the premises.
This deposit is refunded to the tenant no later than 10 working days following the departure date, after deduction of all amounts due.
In the event of a dispute, the lessor may, under his responsibility, retain the deposit until responsibilities are clearly established.
If it turns out that the tenant is not liable for the amounts claimed and that all or part of the deposit must be returned, the lessor will owe interest, at the legal rate, on the amount ultimately to be returned.
6. ""EQUIPMENT AND COMFORT"" INVENTORY
An inventory of the equipment in the rented property is carried out at the beginning and end of the stay. This inventory must be signed by both parties to demonstrate the condition of the rented property and its equipment.
The tenant must return the property in the condition in which he received it. He is liable for any loss or damage. Any discrepancy with the inventory or anomaly must be reported to the lessor or his representative, no later than 10:00 a.m., the day after the day of arrival.
7. CANCELLATION – PREMATURE DEPARTURE
Any cancellation must be notified by registered letter or email.
If cancellation occurs
- More than 15 days before the start of the stay, 100% of the rental amount will be refunded if it has been paid
- Between 8 and 14 days before the start of the rental, the entire deposit (i.e. 25% of the rental amount) remains due to the owner
- Less than 8 days before the start of the rental or in the event of a no-show, 100% of the rental amount is due to the owner unless otherwise agreed.
However, compensation is not due in the event of force majeure within the meaning of Belgian law.
If the cancellation is the fault of the lessor, the latter must reimburse the tenant for the deposit paid as well as the balance of the price of the stay if this has already been paid.
If the tenant does not show up within 24 hours of the arrival date stated in the contract:
- the contract becomes null and void automatically,
- The entire rental amount remains acquired by the lessor
- the lessor can dispose of his property.
The early departure of the tenant, whatever the reason, does not result in any reimbursement - even partial - of the price of the stay.
8. LATE PAYMENT
Any amount owed by the tenant and not paid ten days after its due date will automatically and without formal notice produce, for the benefit of the lessor, interest of 1% per month from its due date, the interest for any month started being due for the entire month.
9. LIABILITY - INSURANCE
The tenant occupies the premises as a good father. He assumes responsibility for the rented property, the equipment and the land made available to him. He reimburses the lessor for all costs incurred by his actions and undertakes to report any damage. By renting the accommodation, the tenant is legally required to return it in the condition in which he received it, including in the event of fire (art 1732, 1733 and 1735 of the CC.). Where applicable (see special clauses) the tenant has his rental liability covered by a GLOBAL type FIRE insurance policy, both for rental risks (the building) and for the contents (furniture, etc.) made available to him. These risks can be covered by the "holiday" extension of the tenant's FIRE insurance policy. The tenant is invited to contact their insurer to check their contract.
Any untimely triggering of the fire alarm by the tenant will result in a fine of €250, regardless of any other additional costs that may be incurred.
10. SOLIDARITY
The obligations of this lease are indivisible and joint and several with respect to the tenant, his heirs or his beneficiaries, in whatever capacity.
11. RESPECT FOR NEIGHBOURHOOD AND THE ENVIRONMENT
The tenant agrees to behave in a manner that is respectful of the residents and the environment in general: fauna, flora, various equipment, etc. And in particular, it is forbidden to make noise outside after 10 p.m.
12. DISPUTES
In the absence of an agreement between the parties, they will submit their grievances to the secretariat of the Gîtes de Wallonie which will attempt to propose an amicable solution. Failing this, only the courts of the judicial district of the place where the building is located are competent.
II. GENERAL CONDITIONS OF ONLINE SALE VIA THE ORC
1. OBJECT
These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having indicated his agreement with them. The customer has the option of saving and printing these general conditions.
2. OFFERS
All our advertisements, web pages or offers are prepared in good faith and based on available data. Maps, photos and illustrations are presented for information purposes only and are not contractual. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious material errors in the information we provide.
3. PRICE
The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any additional charges are clearly indicated before the service is booked.
5% of the total amount covers furniture rental.
The customer authorizes us to correct any obvious pricing errors.
4. RESERVATION
The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking terms of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, such that we cannot be held liable in this regard. The booking is deemed to have been accepted by the customer at the end of the booking process.
5. RESERVATION PROCESS
Reservations made by the customer are made via the electronic reservation voucher accessible online on the reservation tool. The reservation is deemed to have been made upon receipt of the booking voucher. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer attests to the truthfulness and accuracy of the information transmitted. Once the final choice has been made of the services to be reserved, the reservation procedure includes the following steps until validation: entering the bank card in the event of a request for a guarantee or prepayment, consulting and accepting the general conditions of sale relating to the service(s) and, finally, validation of the reservation by the customer.
6. ACKNOWLEDGMENT OF RECEIPT OF RESERVATION
The booking tool acknowledges receipt of the customer's booking and confirms it by sending an email without delay. The confirmation of the reservation by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of the reservation made as well as the address of the establishment to which the customer can submit their complaints.
7. RIGHT OF WITHDRAWAL
It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of performance, the customer does not have the right to withdraw in the event of booking accommodation other than for residential purposes (e.g. holiday accommodation),
8. RESPECT FOR PRIVACY
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").
The personal data you provide to us are necessary for processing your reservation and are essential for the management and provision of the services (article 6.1.b of the aforementioned Regulations). For these purposes, your data may be transferred to our partners, including Elloha.com which manages the reservation tool, online payment providers, providers established in third countries. In particular when paying online, the customer's bank details must be transmitted by the payment provider to the establishment's bank, for the execution of the reservation contract. We only use partners who guarantee a level of protection in accordance with the principles set out in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.
We keep your data for a period of 3 years after the last contact (email, reservation, etc.).
As a person whose data is collected, you have the right to access, rectify and erase your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, stating your name, first name and address as well as the subject of your correspondence.
Your complaints regarding the collection and processing of your personal data may be addressed to the competent supervisory authority.